![]() This allows businesses to streamline workflows, providing more efficiency for their teams with better visibility, data and insights into their customers' needs and their teams' performances. Aircall helps businesses meet those objectives by integrating its cloud-based solution into leading business softwares like Salesforce, Hubspot, Zendesk, Slack, Intercom and many others. ![]() Over the past year, remote workforces accelerated digital transformation for companies of all sizes and, at the same time, their customers increased their expectations around personalized and convenient service. In an increasingly virtual world, businesses were lacking an easy-to-use solution that could integrate with other critical business applications, and support the communications needs of a dispersed and flexible workforce. Companies like Aircall and Ledger demonstrate the opportunity and we're delighted to support for the long term.Aircall was founded in 2014 with the belief that traditional business phone systems were hard to manage, siloed, and required heavy implementation costs and time. As my colleague Will Turner notes, we have known for many years the potential within the French the tech ecosystem. It is also fantastic to see another French unicorn in the Draper Esprit portfolio. Customers demand a better and more personalised interaction with a business and Aircall is in a position to help companies achieve that. Not just in the way we work, with remote working and digital transformation resolutely here to stay, but in the way we interact with businesses. 'Aircall is well placed to take full advantage of the huge structural shifts that are taking place. Stuart Chapman, Director at Draper Esprit, added: ![]() With that in mind, the investment by Goldman Sachs, and the renewed trust of our current investors validates this vision.' Now that hybrid, on-site or remote teams are likely here to stay, we'll continue to work to achieve our vision, and empower every professional to have richer conversations. We also witnessed an increasing demand for visibility and data about teams and performances. 'Since the beginning of Aircall, we've helped thousands of companies to enrich their customer experience through voice channels, with more empathy than ever in the past year. Olivier Pailhes, co-founder and CEO of Aircall, said: It is also looking to partner with major telecommunications companies to bring its technology to a wider audience, as well as enhancing its technology with new AI capabilities and additional productivity features for call centres such as transcription and speech analytics. The company plans to enrich its app ecosystem with new integrations across use cases, expand further globally with new European offices in London and Berlin and deeper investments in North America and APAC. Aircall is the second French unicorn in Draper Esprit's portfolio in less than two weeks following the recent Series C for Ledger, a digital asset and cryptocurrency business.Īircall plans to use the funds to continue its mission of innovating a new era of cloud communications. Aircall joined the Draper Esprit portfolio in May 2018 when we led the company's Series B round, we also participated in Aircall's Series C round in May, 2020. The US$120 million round values Aircall at more than $1 billion was led by Goldman Sachs Asset Management with Draper Esprit participating alongside other existing investors. Draper Esprit is pleased to announce our follow-on investment in Aircall, a French cloud-based phone business.
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